What Tendline will and won’t do.
Cameras point at homes, families and neighbors. These rules decide what Tendline is allowed to say about them. They’re built into the product, not settings you can switch off.
No faces, no identities
Tendline describes roles and objects, never who someone is: “a courier in a brown uniform”, “a worker in a hi-vis vest”, “a person with a covered face”, “a white pickup”.
There is no face recognition, no face matching, no watchlists, and no lookups against any outside database. Tendline never follows a person from one account to another.
No audio
Tendline never asks for sound, even where a camera offers it. Routines work from still frames and event times only.
No verdicts
Tendline says what it saw, not what it thinks it means. It will never call someone an intruder, a thief or a burglar, call a person “suspicious”, call a gathering a party, or call an object a weapon. A long object in someone’s hand is “a long object”.
A wording check runs on every description and removes these words before anything is stored or sent. Counts are counts: “7 people on the deck at 10:40 PM”.
Honest about what it couldn’t see
A dark or unusable frame produces “can’t tell”, never a guess. A deadline is only reported as missed when the cameras could actually see; otherwise it’s “couldn’t confirm”, with the reason: offline, too dark, encrypted, or no fresh image.
Every alert and every brief carries that coverage line, so silence never pretends to be good news. How coverage works.
How long we keep things
| What | Free | Paid plans |
|---|---|---|
| Camera frames Tendline fetched | 7 days | 30 days |
| Text notes about what was seen | 7 days | 90 days |
| Frames cited on a proof page | Until that page expires | |
After that, they’re deleted. Tendline doesn’t keep video; it fetches still frames when a routine needs one.
Awareness, not protection
Tendline gives heads-ups and briefs. It is not an alarm, not a monitoring service, and not an emergency service. It doesn’t call the police, doesn’t send anyone, and can’t promise to prevent anything.
Family routines can tell you a door didn’t open. They can’t tell you someone is all right.
In an emergency, call 911.
Never your camera password
Tendline only connects through official sign-in screens camera companies provide, or through clips, photos and push URLs you send yourself. It never asks for your camera account password. More on cameras.
Other people’s homes, with their say-so
Family is for a parent who has agreed to it. Host is for exterior cameras you’ve disclosed to guests, never cameras inside a rental. If someone lives there, they should know what Tendline checks.
Join the early list
Tendline isn’t open yet. Leave your email and tell us what you’d use it for. We’ll write when there’s something you can try, and we won’t use your address for anything else.
The free plan will stay free. Joining the list costs nothing and commits you to nothing.